Refund and Returns Policy

FABNOW Return & Refund Policy

Effective Date: 18/06/2024

Welcome to FABNOW! We are committed to providing you with the best online shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return & refund policy mentioned below:

DOMESTIC BUYERS

1. Return Eligibility

• Timeframe: Items must be returned within 7 days from the date of delivery.
• Condition: Products must be unused, in the same condition that you received them, and in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to complete your return.
• Photos & Video: Please must send 4-5 photos and a video of the item showing defect/damage, please email us at return@fabnowindia.com

2. Non-returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)
• Custom or personalized items
• Digital downloads
• Gift cards
• Health and personal care items
• Altered, Tailored or special work (such as fall and pico on saris, specially tailored garments, all fabrics)

• We only accept items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@fabnowindia.com.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at return@fabnowindia.com with your order number, reason for return, and any relevant photos if the item is defective or damaged.
2. Authorization: Wait for a return authorization email from our customer service team.
3. Shipping: Once you receive the authorization, securely pack the item and ship it to the return address provided in the email. You are responsible for the return shipping costs.

4. Refunds

• Inspection: Upon receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 days.
• Partial Refunds: Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@fabnowindia.com.

6. Shipping Costs

• Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.
• Refund Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Information

For any questions or concerns regarding your return, please contact our customer service team:

• Email: support@fabnowindia.com
• Website: https://fabnowindia.com

INTERNATIONAL BUYERS

• The buyer has to pay for the return shipping.
• Any custom duty paid at the time of export and/or import, by the buyer will not be refunded.
• Any custom duty charged in India on returned item must be settled / paid in advance by the buyer.

Thank you for shopping with FABNOW. We value your business and strive to ensure your satisfaction with every purchase.

Note

FABNOW reserves the right to update or modify this Return Policy at any time without prior notice. Please review this policy periodically for any changes.

Feel free to reach out if you need further assistance!

Best Regards,

FABNOW Customer Service Team